Toll recharge — Dubai quick guide

Clear, practical steps to top up your toll tag and stay moving through Dubai's toll gates with confidence.

Dubai road tolls overview

Overview — how tag recharge works

Toll tags are linked to an account balance and are debited each time you pass a toll gate. Keeping a positive balance avoids fines and ensures uninterrupted travel. Below we list common top-up channels and quick tips to choose the right option for you.

Mobile apps

Top up directly from your banking or provider app — fast and often available 24/7.

Service kiosks

Convenient at petrol stations and service centers — ideal when you need assistance.

Online portals

Web portals let you top up, view history and set up auto-recharge where available.

Quick stats

98%
uptime for online services
2m
avg top-up time
Need help?

Call our Dubai support for walk-throughs or visit contacts page for details.

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Recharge channels & comparison

Choose a channel based on speed, convenience and receipts.

Channel How it works Turnaround Receipt
Mobile app Top up instantly via your bank or provider app. Immediate Digital receipt
Online portal Use the official portal to add funds and check balance. Immediate Downloadable
Kiosk / service desk Visit roadside kiosks or service centers for in-person help. Minutes Printed receipt
Auto top-up Set threshold-based recharge (card required). Automatic Digital record
Top-up at kiosk
Mobile app top-up

Step-by-step: top up in 4 minutes

  1. Open your chosen channel — mobile app or web portal.
  2. Enter tag ID or vehicle plate as requested by the platform.
  3. Select amount and confirm payment details.
  4. Verify the transaction and keep receipt for records.

Pro tip: enable notifications to get low-balance alerts and avoid delayed trips through toll gates.

Step by step guide image

Frequently asked questions

Having a positive balance avoids fines and prevents delays at toll gates. Auto-recharge removes manual steps.

Most online and app top-ups are immediate. Kiosk transactions may take a few minutes to sync, depending on network conditions.

Refund policies vary by operator. Keep your account details and transaction receipt handy when requesting a refund through official channels.

Local tips & best practices

  • Set up low-balance alerts on the portal or app to avoid interruptions.
  • Prefer digital receipts for easy record keeping and dispute resolution.
  • Use auto top-up if you travel frequently to avoid manual recharges.
Get personalised help Back to home
Support agent face
Aisha — Support specialist

Local advisor for tag recharge queries and account checks.

Call + (971) 50 284-76-13

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