Privacy Policy

This Privacy Policy explains how Road Plans ("we", "us", or "our") collects, uses, discloses, and protects personal data in connection with our guidance and support services related to Traffic Dubai, road rules, toll gates, and tag recharge within the United Arab Emirates (UAE). We are committed to handling personal data responsibly and in accordance with applicable UAE regulations and recognized international privacy standards.

Information we collect. We may collect: contact details (such as name, email address, and telephone number), identification or company information shared during service requests, usage data generated when you browse our website (including device and browser type, pages viewed, and interactions), and communication records from messages you send to us. We collect information directly from you when you submit forms, request assistance, or interact with our team, and indirectly through analytics or server logs that help us maintain security and performance.

Legal bases and purposes. We process personal data to provide requested services, respond to inquiries, deliver updates you subscribe to, operate and improve our website, secure our systems, and meet legal obligations. Where required, we rely on your consent (for example, to send you marketing communications). You may withdraw consent at any time by following the instructions in our messages or by contacting us. We will only process data for the purposes described in this Policy or for compatible purposes that are reasonably expected by you.

Data sharing. We may share personal data with service providers who support our operations (such as hosting, analytics, and communication tools) under appropriate confidentiality and data protection arrangements. We may also disclose information if required by law, regulation, or court order, or in connection with the establishment, exercise, or defense of legal claims. We do not sell personal data. When transferring data outside the UAE, we implement safeguards such as contractual protections and risk assessments consistent with applicable requirements.

Retention. We retain personal data only for as long as necessary to fulfill the purposes described above, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods depend on the nature of the information and the context of processing. When data is no longer needed, we will delete or anonymize it in a secure manner.

Your rights. Subject to applicable law, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to processing or request data portability. You also have the right to withdraw consent where consent is the basis for processing. To exercise these rights, please contact us using the details below. We will respond within a reasonable time and in accordance with legal requirements.

Security. We implement technical and organizational measures designed to protect personal data against unauthorized access, alteration, and loss. These measures include access controls, encryption in transit where appropriate, audit logging, and staff training. While we strive to protect your data, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

Cookies and similar technologies. Our website may use cookies or similar tools to enable essential functions, understand usage patterns, and improve user experience. Where required by law, we will request your consent for non-essential cookies. You may manage preferences through your browser settings and the options presented on our site. For more details, please refer to the cookie information presented in our interface.

Children. Our services are not directed to children, and we do not knowingly collect personal data from individuals under the age of 18. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

Third-party links. Our website may reference internal pages such as our Legal information page to explain service terms and compliance notes. We strive to keep links relevant and internal to our domain. When we provide references to additional resources, they are offered for information and should be reviewed alongside this Policy.

Changes. We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.

Contact. If you have questions about this Policy or our data practices, or if you wish to exercise your rights, please contact Road Plans at Aeroadplans.com@gmail.com or by phone at + (971) 50 284-76-13. Our address is ул. Аль-Манкхул, д. 12, Дубай, 00000, United Arab Emirates.

Last updated: 2025-08-26.